Privacy Policy

Overview 01

Canstrux Inc. ("we," "us," or "our") is committed to protecting the privacy of our clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at canstrux.ca or communicate with us in relation to our construction services.

By using our website or submitting an inquiry, you consent to the practices described in this policy. If you do not agree, please do not use our website or submit personal information to us.

Information We Collect 02

We collect information in the following ways:

Information you provide directly:

• Name, email address, and phone number submitted through our contact form
• Project details, property address, and service preferences you share with us
• Communications you send via email, phone, or text message
• Information exchanged during on-site consultations or project meetings

Information collected automatically:

• IP address and general geographic location (city/region level)
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referral source
• Date and time of your visit

We do not collect payment card information directly. Any payments are processed through secure third-party payment platforms.

How We Use It 03

We use the information we collect to:

• Respond to your project inquiry and schedule consultations
• Prepare and deliver proposals, contracts, and project documentation
• Communicate project updates, schedules, and progress through Client portal and other channels
• Process payments and maintain financial records as required by law
• Improve our website and understand how visitors use it
• Comply with applicable laws and regulations in Alberta and Canada
• Protect the legal interests of Canstrux Inc. and our clients

We do not use your personal information for automated decision-making or profiling. We do not send unsolicited marketing emails. If you receive a follow-up from us, it will be in direct response to an inquiry you submitted.

How We Share It 04

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

• Service providers: Trusted third parties who assist us in operating our business, such as Client portal (project management), email and communication platforms, and accounting software. These parties are contractually bound to handle your data securely and only as directed by us.
• Legal requirements: When required by law, court order, or regulatory authority in Canada or Alberta.
• Business transfers: In the event of a merger, acquisition, or sale of Canstrux Inc., your information may be transferred as part of that transaction, subject to equivalent privacy protections.
• With your consent: For any other purpose where you have explicitly provided consent.

Cookies & Tracking 05

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored in your browser that help us understand how you use our site.

Types of cookies we may use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Help us understand visitor behaviour through tools such as Google Analytics. This data is aggregated and anonymized.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of our website.

Data Retention 06

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Specifically:

• Inquiry information for contacts who did not become clients: up to 12 months
• Client project records and communications: up to 7 years, as required by Canadian tax and business law
• Warranty-related records: for the duration of the applicable warranty period plus 2 years

When information is no longer required, we delete or securely anonymize it.

Your Rights 07

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to our use of your information (subject to legal and contractual limitations)
• Request deletion of your information where no legal obligation requires us to retain it
• Lodge a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta

To exercise any of these rights, please contact us at info@canstrux.ca. We will respond within 30 days.

Third-Party Links 08

Our website may contain links to third-party websites, including Client portal, Google Maps, and social media platforms. This Privacy Policy applies only to canstrux.ca. We are not responsible for the privacy practices of any third-party site. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy 09

Our website and services are directed at adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@canstrux.ca and we will promptly delete it.

Changes to This Policy 10

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us 11

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact us:

We take privacy matters seriously and will respond to all inquiries within 30 days.